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Frequently Asked Questions


  • Yes, they do look very similar, but there is a huge difference in the construction and security measures in the range of safes from the small Home Safe to a High Security safe to protect £100,000 cash.
  • As the cash rating increases, the number and strength of the bolts increases. The filler material between the inner and outer body shells becomes more resistant to cutting, drilling and burning. The areas round the lock and bolts are strengthened with hardened steel plates.
  • All these measures make the safe more resistant to attack, and increase the time it would take to break into.
  • The resistance to attack is taken into account by the safe testing organisations, and they allocate the relevant cash rating.

Biometric safes can be secure if they use high-quality technology, have robust construction, and offer backup access methods. Regular maintenance and choosing a reputable manufacturer contribute to their reliability. We provide a variety of lockable safes with biometric / fingerprint options from Phonix safes However, no security system is entirely foolproof, so proper usage and awareness of potential limitations are essential. Feel free to contact us if you need any assistance.

Yes, in many cases, you can change the combination on your safe. Refer to the user manual for specific instructions, which typically involve knowing the original combination and following a specific sequence on the mechanical dial or electronic keypad. If you encounter difficulties, consider contacting us for assistance.

  • You can change the combination on your safe yourself. To do this, follow the instructions supplied. On some locks, there is a code for a “manager”, and in this case, only the “manager” can change codes or add or delete users.
  • Yes, you can, this feature is only available on all Dudley safes for a small additional cost. Please call us for a quotation.

Yes, gun safes are often used to store ammunition also, but check with your insurance company to see if they will cover you for important documents, jewellery, and other valuables.  Ensure that your safe provides protection against fire and water damage if you plan to store sensitive items. 

Bolting a safe to the floor enhances its security by preventing it from being easily carried away by burglars. We provide high quality underfloor safes from leading manufacturers within the UK.

  • The Cash Rating indicates what an insurance underwriter will insure the contents of the safe for and can usually be multiplied by 10 times for valuables. This means that a safe with a £1000 cash rating would be suitable to protect £1,000 cash or £10,000 of valuables. Cash ratings are a guide to the security level of the safe; the higher the rating, the more resistant the safe is to attack.
  • The cash ratings are only a guide and assume that the safe is correctly installed. Insurance underwriters may require a higher or lower rating depending on the perceived risk, location etc. It is important to check with your insurance company and get their approval, before purchasing a safe.
  • Be sure to look at the internal dimensions of the safe. Most safes have a double skin that makes the internal size quite a bit smaller than the external dimensions. As with the cash rating, leave yourself a bit of spare space for the future.

Electronic keypad locks use a numeric keypad connected to a control unit to open/close lockable safes. Users enter a code, and if it matches a stored one, the control unit activates the lock mechanism, allowing access. These locks are powered by batteries. Insafe safes with digital lock are the best-selling range on our website.